Please make sure you're logged in with the same Apple ID you made the purchases with. Also, please be aware that Animoog and Animoog for iPhone are different products, the in-app purchases made on one are not transferred to the other application due to limitation of the Apple App Store. Finally, please take a look at this help page from Apple https://support.apple.com/en-gb/HT204088 and possibly contact iTunes Store support.
Articles in this section
- Where can I find the Animoog User's Manual?
- The sample rate is stuck on 48000Hz and isn't changing when I select a different sample rate.
- Is it possible to connect Animoog with a Bluetooth MIDI controller?
- I've set up my MPE controller through MIDI CC Learn, but all the per-note changes are global and not per voice.
- I purchased preset packs before, but can't restore them.
- I have purchased an Expansion Pack, but I don't see the new Timbres or Presets.
- How can I control Animoog from Ableton Live or another DAW?
- Can I change the tuning of Animoog from 440 Hz to 432 Hz?
- Does Animoog support program change MIDI messages to change presets.
- Does Animoog support bank change MIDI messages to change preset categories.